Refund policy

NUXWEAR Return & Refund Policy

Returns

At NUXWEAR, each item is made to order specifically for you. Because of this, we do not accept returns or exchanges for:

Incorrect size selection
Change of mind
Buyer’s remorse
Preference changes after delivery

Please review product descriptions, sizing charts, and order details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, include:

Your order number
A description of the issue
Clear photos showing the problem

If the issue is verified, we will provide a replacement or refund at no additional cost.

Lost Packages

If your order appears lost in transit, please contact us within 30 days of the estimated delivery date. We will work with our fulfillment partner to investigate and provide a suitable solution.

Refunds

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Exchanges

Because all products are custom-made on demand, we do not offer exchanges. If an item arrives damaged or defective, we will replace it at no cost.

Wrong Address

Customers are responsible for providing the correct shipping address. If an incorrect address is provided and the order has already been shipped, additional shipping fees may apply for reshipment.